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The very fact that Link Financial Outsourcing are prepared to discuss private information on a land-line phone also needs looking at. I don't know anyone with a land-line phone which does not have an extension telephone. This also creates the potential for breaches of the Data Protection act if someone (whatever their intent) picks up the extension handset.

Other practices at Link Financial Outsourcing Ltd which need looking at is their contempt for the Data Protection Act. When Link contact you they might ask you to give them a reference number which they have previously left on your answering machine. The fact that anyone with access to your phone also has this information invalidates it as a security question. Other 'security' questions might be to ask you for your date of birth. I don't know about you but I have never lived anywhere where other people in the same household don't know this information. Isn't the whole point of security questions to stop dishonest people, or pranksters from pretending to be you? The most stupid 'security' question I have been asked was to clarify my phone number. It was written on the telephone thay called me on! I hope to call time on these practices.

This is the number for Link Financial Outsourcing Ltd, a debt collection agency based at Unit 1-5, Trecenydd Business Park, Caerphilly, CF832RZ. They have a history of pretending to be a mail delivery service trying to locate someone. If you receive a call from them about one of your neighbors, the previous owner of your home or a member of your family you will then know that the person Link are trying to contact is in fact in debt, at least according to the records held by Link. Can I suggest that you immediately contact the person Link are trying to track down and offer to to volunteer to give evidence to the data protection commissioner's office that Link have effectively made what might be an unlawful disclosure. The de facto disclosure that someone is in debt might also breach the Financial Conduct Authority guidelines.